Frequently Asked Questions

You can apply a discount code on our online store by entering it during checkout to get the promotion.

Important details to know:

• The code must be entered at checkout to apply the discount.

• Sometimes multiple discounts are allowed. You cannot use more than 5 codes per order.

You can’t change or cancel an order yourself right after it has been placed. However, we can manage order updates and cancellations for you.

Cancel Right After Purchase

• Orders can be canceled by us if they are still in an Unfulfilled state (no items shipped yet).

• If you want to make a cancellation, please contact us directly, and we’ll take care of it for you.

Change Your Order Right After Purchase

• We can edit an order to add or remove products, change quantities, or apply discounts if it is in an Unfulfilled state (no items shipped yet).

• Depending on the changes, we may need to issue a refund or request an additional payment.

• If you want to make changes, please contact us directly, and we’ll take care of it for you.

We accept a wide range of payment methods:

Credit and Debit Cards

• Visa, Mastercard, American Express, Discover

• Diners Club debit and credit cards

Accelerated Checkouts

• Apple Pay

• Google Pay

Local Payment Methods

• Bancontact

• iDEAL

You can track your order through the order status page, which appears at the end of checkout. This page shows real-time updates. You’ll also receive a link to this page in your order confirmation email or SMS, depending on the contact information you provided at checkout. If you have a customer account, you can also log in to track your order.

Important details to know:

• If you entered a phone number at checkout, you’ll get order confirmation by SMS and can choose to receive shipping updates by email.

• If you don’t have a customer account, you may need to verify your email or phone number along with the order number to view full details.

As of now we only ship products to the United States (more destinations to come).

We process orders in 1-3 business days. Shipping varies based on the carrier and the destination. It takes on average 1-7 business days.

Shipping costs vary depending on the order size, weight, and your location. You can see the estimated shipping cost at checkout before completing your purchase.

Not all returns are accepted. Follow the instructions below to request a return. For questions about return eligibility read the Refund policy. 

Request a return through your customer account:

1. Log in to your customer account using your email and six-digit code.

2. Select the order you want to return.

3. Choose the item(s) to return if the order contains multiple products.

4. Select a reason for the return and optionally add a note.

5. Submit the request.

Request a return by email:

Send us an email with the items to return and the reason. Contact us here.

We may need more details to determine if you are eligible for a return. If the return is accepted, we will send you an email with return instructions. Once the item is returned, we will issue the refund.

When we issue a refund, depending on the customer’s bank, it can take up to 15 business days for the refund to appear in the customer's account.

Important details:

• Refunds are always sent back in the same currency and through the same payment method that was used.

• Processing times vary depending on the customer’s bank.

You can also find this information outlined in our store’s refund policy.

Here is a summary of the return rules:

• Returns often accepted for 25 days (There are exceptions)
• There is a restocking fee of 10%
• No final sale items
• Original packaging required
• No used or worn products

You can also find this information outlined in our refund policy.

You can contact us using the details below:

• Email: support@beastylux.com
  
  
• Chat: Link
  
  
• Mailing Address: 

Beasty Lux

330 Rue Avro
Pointe-Claire, Quebec
H9R 5W9, Canada

For more details, please refer to our contact information page.

An account is not required to place an order on our store. Customer accounts are optional and can be set up to let you sign in, view and manage your orders, update profile details, and save addresses for a faster checkout.

Yes, our supplier is committed to offering high-quality pet products that are safe for your pets. Every item goes through strict quality checks before being listed. If you have any questions or concerns about a specific product, contact us.

Making sure you choose the correct size helps keep your pet comfortable and safe. Here are a few tips to guide you:

• Measure Your Pet: Use a soft measuring tape to measure your pet’s neck, chest, and body length (from the base of the neck to the base of the tail).

• Check Size Charts: Product pages usually includes a size chart or sizing details. Compare your pet’s measurements with this information to find the best match.

• Match the Product Type: Different items require different measurements. For example, clothing typically needs chest and length measurements, while collars only require neck size.

• Plan for Growth: If your pet is still growing, consider selecting a size that leaves room to grow, especially for collars and harnesses.

We currently focuse on ready-made products. We do not offer customization services. If you have any further questions or need assistance with our products, feel free to reach out. We're here to help!